A new ransomware named SynoLocker which encrypts all data on Synology devices running versions DSM 4.3-3810 and earlier has been recently uncovered.
When your data is encrypted by SynoLocker, it is no longer accessible and requires a payment of anywhere from $300 to $1000 to decrypt your data – we DO NOT recommend that this ransom is paid as there is no guarantee that you will receive your data back.
We highly recommend that your Synology is updated to the latest version of DiskStation Manager (5.0-4493), which is the operating system / firmware that your Synology runs. Updating to the latest DSM will take approximately 1 hour and will require a restart of your Synology.
We can perform this update for you, and will also ensure that your Synology is not accessible via the internet. Please call our office on 3123 7929 to book in a time for this to be done for you.