Answers IT’ Hosted IP Platform is built to run on the NBN, so when the NBN comes to your area you can confidently migrate across without having to upgrade or replace hardware.
Locally Hosted UC Platform
Currently most local providers utilise the BroadCloud hosted offering to deliver IM&P, Video Calling and Screen Sharing, which is hosted overseas and subsequently can have significant lag associated. At answers IT we have locally hosted all these services on our own platform.
Simplified Client Portal
We have implemented a user friendly portal that only shows our customers what they need to see and nothing else.
To assist with fraud mitigation, answers it have real time built in Fraud Detection that not only detects fraudulent activity but proactively blocks the offending user and provides notification of the activity to the customer and also our NOC for investigation. This will alleviate customers receiving unexpected large bills from fraudulent call traffic.
Music On Hold
We have teamed up with Captivate on Hold to provide the only On Hold solution in Australia that addresses the issue of music on hold solutions starting at the same point every time a call is put on hold. With Captivate on Hold every time a user is placed on hold, be it by a user or in a queue the on hold message carries on from the last point. Ensuring that a company’s marketing messages are delivered and their customer have a good experience.